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| Author: Liz Cassidy |
| < P > A n s w e r i n g e m a i l s h a s t h e s a m e i m p o r t a n c e a s a n s w e r i n g t e l e p h o n e m e s s a g e s . U s u a l l y a n e m a i l m a y m o r e u s e f u l l y b e r e p l i e d t o w i t h a p h o n e c a l l r a t h e r t h a n a n o t h e r e m a i l < I > ( t h i n k a b o u t t h a t ) < / I > < / P > < P > E m a i l s n e e d t o b e s o r t e d i n t o p r i o r i t i e s ; < / P > < P > • “ F o r y o u r i n f o r m a t i o n ” e m a i l s c a n b e f i l e d w i t h o u t a n s w e r i n g . < / P > < P > • “ R e q u e s t s f o r i n f o r m a t i o n a n d s e r v i c e ” e m a i l s n e e d t o b e a d d r e s s e d e a r l y , e s p e c i a l l y i f f r o m a c u s t o m e r ( o r m a n a g e r ) . < / P > < P > • G e n e r a l a n d p e r s o n a l c o m m u n i c a t i o n s c a n b e r e s p o n d e d t o l a s t . < / P > < P > • W h e r e s o m e o n e h a s c a r r i e d o u t a r e q u e s t w h i c h w e m a d e o f t h e m , t h e n g o o d m a n n e r s r e q u i r e s t h a t w e r e s p o n d w i t h a s h o r t a n d s i m p l e t h a n k y o u , j u s t a s i f w e w e r e t a l k i n g t o t h e m - a s s o o n a s w e r e c e i v e t h e i r e m a i l . < / P > < P > A s w e n o t e d i n a p r e v i o u s a r t i c l e ; i f w e a r e a b o u t t o r e p l y t o a n e m a i l i n a m a n n e r t h a t c o u l d s t a r t e l e c t r o n i c w a r f a r e , t h e n p i c k i n g u p t h e t e l e p h o n e a n d t a l k i n g t o t h e m i s a b e t t e r o p t i o n . < / P > < P > H o w e v e r , i f w e a r e r e s p o n d i n g t o t h e s e n d e r o f a c o m p a n y w i d e e m a i l , r e s t a s s u r e d t h a t e v e r y m e m b e r o f t h e o r g a n i s a t i o n d o e s n o t w a n t t o h a v e t o r e a d o u r r e p l y , n o m a t t e r h o w w i t t y o r u r b a n e w e m a y t h i n k i t i s . T h i s a p p l i e s t o p e r s o n a l e - m a i l ( e s p e c i a l l y i f i t ' s a n I n t e r n e t j o k e o r r u m o r ) . S o t h e “ r e p l y a l l ” o p t i o n i s a g e n e r a l n o - g o o p t i o n . < / P > < P > W h e n r e p l y i n g t o e m a i l s , t h e c o m m o n c o u r t e s y i s t o p u t t h e r e p l y a t t h e t o p w i t h t h e o r i g i n a l e m a i l u n d e r n e a t h . T h i s g i v e s t h e r e a d e r l e s s t o p l o u g h t h r o u g h t o g e t o u r r e s p o n s e . < / P > |
Author Bio:
Liz Cassidy
Liz Cassidy, founder of Third Sigma International is an author, Speaker, Trainer and Executive Coach and is passionate about facilitating results in the businesses, professional and personal lives of her clients.
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